BPO Solutions

Business Process Outsourcing Executive

Office Based · Lahore Full Time Mid Level Morning / Evening Shift Competitive + SLA Bonuses

BPOProcess ManagementSLA Compliance

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Role Overview

As a BPO Executive, you will manage outsourced business processes ensuring quality delivery and SLA compliance for international clients.

Key Responsibilities

→Execute business processes per client SOPs and quality standards
→Monitor and maintain SLA compliance
→Coordinate with clients and internal teams on issues
→Maintain accurate process logs and escalation records
→Participate in process audits and quality reviews
→Identify inefficiencies and propose solutions
→Ensure confidentiality and data security

Requirements

✓1–3 years of BPO experience preferred
✓Understanding of SLA-driven work environments
✓Proficiency in MS Office and data tools
✓Good English communication skills
✓Process-oriented with attention to detail
✓Ability to meet deadlines consistently
✓Quality monitoring experience is a plus

What You'll Get

★Exposure to international BPO operations
★SLA-linked quarterly performance bonuses
★Growth path to Senior Executive → Process Lead → BPO Manager
★Comprehensive process training
★Stable professional environment

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