Chat & Email Support Specialist

As a Chat & Email Support Specialist, you will manage real-time customer queries via live chat and email for our international clientele.

• →Handle customer queries through live chat and email simultaneously
• →Provide accurate and professional written responses
• →Manage support tickets within defined SLAs
• →Maintain customer satisfaction scores above benchmarks
• →Escalate unresolved issues to appropriate teams
• →Identify patterns and suggest process improvements
• →Keep thorough records of all interactions

• ✓Excellent written English — grammar, clarity, and tone (mandatory)
• ✓Freshers welcome — training provided
• ✓Manage multiple chat windows simultaneously
• ✓Strong typing speed (40 WPM preferred)
• ✓Familiarity with Zendesk or Freshdesk is a plus
• ✓Patient and solutions-focused mindset
• ✓Attention to detail in written communication

• ★Complete onboarding and platform training
• ★Performance bonuses tied to CSAT scores
• ★Growth path to Senior Support → Quality Analyst → Team Lead
• ★Exposure to international support operations
• ★Collaborative team environment

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